[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.19.5″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(17,17,17,0.25) 0%|rgba(17,17,17,0.25) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/seahorse-experiences.com\/wp-content\/uploads\/2023\/03\/Fjord_36_Open_Exterior-34.jpg” background_enable_video_mp4=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”PRIVACY POLICY” _builder_version=”4.19.5″ _module_preset=”default” title_text_align=”center” title_font_size=”90px” background_color=”RGBA(255,255,255,0)” height=”40vh” title_font_size_tablet=”60px” title_font_size_phone=”40px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.5″ _module_preset=”default” custom_padding=”90px|||||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” custom_padding=”||100px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”]At SEAHORSE EXPERIENCES (hereinafter SHE) we work to offer you the best possible experience with our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about it.<\/p>\n
Therefore, and for the purposes of the provisions of REGULATION (EU) 2016\/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter “GDPR”) on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and the Law 34\/2002, of 11 July, on Information Society Services and Electronic Commerce (hereinafter, “LSSI”), SHE informs the user that, as the data controller, it will incorporate the personal data provided by users in an automated file.<\/p>\n
Our commitment begins by explaining the following:<\/p>\n
Your data is collected in order to improve the user experience, attending to your interests and needs.
\nWe are transparent about what information we collect about you and why we collect it.
\nOur intention is to provide you with the best possible experience. Therefore, when we use your personal information, we will always do so in a compliant manner, and where necessary, we will ask for your consent.
\nWe understand that your information belongs to you. Therefore, if you choose not to give us permission to process it, you can ask us to stop processing it.
\nOur priority is to ensure your security and to process your data in accordance with EU law.
\nFor more information about how we process your data, please see the different sections of the privacy policy below.<\/p>\n
Who is responsible for the processing of your personal data?<\/p>\n
Identity: SEAHORSE EXPERIENCES, S.L.<\/p>\n
Registered address: CARRER GESSAMI, 14-A, 07008, PALMA<\/p>\n
C.I.F. n\u00ba: B72717929<\/p>\n
Email: captain@seahorse-experiences.com<\/p>\n
SHE has designated a Data Protection Delegate or an internal contact person within its organisation. If you wish to make an enquiry regarding the processing of your personal data, you can contact him\/her at captain@seahorse-experiences.com<\/p>\n
What personal data do we collect?<\/p>\n
The personal data that the user may provide are the following:
\nName and surname.
\nE-mail address.
\nLocation.
\nIP address, date and time you have accessed our services, internet browser you use and data about the operating system of your device.
\nAny other information or data you choose to share with us.
\nIn some cases, it is compulsory to fill in the registration form to access and enjoy certain services offered on the website; likewise, not providing the personal data requested or not accepting this data protection policy means the impossibility of subscribing, registering or participating in any of the promotions in which personal data is requested.<\/p>\n
Why and for what purpose do we process your data?<\/p>\n
At SHE we process the information provided to us by interested parties for the following purposes:<\/p>\n
To manage orders or contract any of our services.
\nTo manage the sending of the information you request from us.
\nTo develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and the information tasks, being able to carry out automatic evaluations, obtaining profiles and customer segmentation tasks in order to personalise the treatment according to their characteristics and needs and improve the customer’s online experience.
\nDevelop and manage contests, sweepstakes or other promotional activities that may be organised.
\nIn some cases it will be necessary to provide information to the Authorities or third party companies for auditing purposes, as well as to handle personal data from invoices, contracts and documents in order to respond to claims from customers or Public Administrations.<\/p>\n
We inform you that the personal data obtained as a result of your registration as a user will form part of the Register of Processing Activities and Operations (RAT), which will be updated periodically in accordance with the provisions of the GDPR.<\/p>\n
What is the legal basis for the processing of your data?<\/p>\n
The processing of your data may be based on the following legal bases:<\/p>\n
Consent of the data subject for the contracting of services and products, for contact forms, requests for information.
\nLegitimate interest for the processing of our customers’ data in direct marketing actions and express consent of the data subject for all matters relating to automatic assessments and profiling.
\nCompliance with legal obligations for fraud prevention, communication with public authorities and third party claims.
\nHow long do we keep your data?<\/p>\n
The processing of data for the purposes described above will be kept for the time necessary to fulfil the purpose for which it was collected (for example, for the duration of the business relationship), as well as for compliance with the legal obligations arising from the processing of the data.<\/p>\n
To which recipients is your data disclosed?<\/p>\n
In some cases, only when necessary, SHE will provide user data to third parties. However, data will never be sold to third parties. External service providers (e.g. payment providers or delivery companies) with whom SHE works may use the data to provide the corresponding services, however, they will not use such information for their own purposes or for transfer to third parties.<\/p>\n
SHE endeavours to ensure the security of personal data when it is sent outside the company and ensures that third party service providers respect confidentiality and have appropriate measures in place to protect personal data. These third parties are obliged to ensure that the information is handled in accordance with data privacy regulations.<\/p>\n
In some cases, personal data may be required by law to be disclosed to public bodies or other parties, only what is strictly necessary for the fulfilment of such legal obligations will be disclosed.<\/p>\n
Personal data obtained may also be shared with other group companies.<\/p>\n
Where is your data stored?<\/p>\n
In general, data is stored within the EU. If data is sent to third parties outside the EU, we will ensure that they offer a sufficient level of protection, either because they have Binding Corporate Rules (BCR) or because they have signed up to the Privacy Shield.<\/p>\n
What rights do you have and how can you exercise them?<\/p>\n
You can send your communications and exercise your rights by sending a request to the following e-mail address: captain@seahorse-experiences.com.<\/p>\n
Pursuant to the provisions of the GDPR you can request:<\/p>\n
Right of access: you can request information about the personal data we hold about you.
\nRight of rectification: you can communicate any change in your personal data.
\nRight to erasure and the right to be forgotten: you can request the deletion of your personal data after it has been blocked.
\nRight to limit processing: this means restricting the processing of personal data.
\nRight to object: you can withdraw your consent to the processing of your data, opposing further processing.
\nRight to portability: in some cases, you may request a copy of the personal data in a structured, commonly used and machine-readable format for transmission to another controller.
\nRight not to be subject to individualised decisions: you can ask not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or significantly affect the data subject.
\nIn some cases, your request may be refused if you request the deletion of data necessary for compliance with legal obligations.<\/p>\n
You can also lodge a complaint with the data protection authority if you have a complaint about the processing of your data.<\/p>\n
Who is responsible for the accuracy and veracity of the data provided?<\/p>\n
The user is solely responsible for the veracity and correctness of the data included, exonerating SHE from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. SHE reserves the right to terminate the services contracted with users in the event that the data provided is false, incomplete, inaccurate or not up to date.<\/p>\n
SHE is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so neither does it assume any responsibility for hypothetical damages that may arise from the use of such information.<\/p>\n
SHE reserves the right to update, modify or delete the information contained in its web pages and may even limit or deny access to said information. SHE is exonerated from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by SHE, provided that it comes from outside sources.<\/p>\n
Likewise, the user certifies that he\/she is over 14 years of age and that he\/she has the necessary legal capacity to give consent to the processing of his\/her personal data.<\/p>\n
How do we process the personal data of minors?<\/p>\n
In principle, our services are not specifically addressed to minors. However, in the event that any of them are addressed to minors under fourteen years of age, in accordance with article 8 of the RGPD and article 7 of the LO3\/2018, of 5 December (LOPDGDD), SHE will require the valid, free, unequivocal, specific and informed consent of their legal guardians to process the personal data of minors. In this case, the DNI or other form of identification of the person giving consent will be required.<\/p>\n
In the case of persons over fourteen years of age, the data may be processed with the consent of the user, except in those cases in which the law requires the assistance of the holders of parental authority or guardianship.<\/p>\n
What security measures do we apply to protect your personal data?<\/p>\n
SHE has adopted the legally required levels of security for the protection of Personal Data, and endeavours to install any other additional technical means and measures within its reach to prevent the loss, misuse, alteration, unauthorised access and theft of the Personal Data provided to SHE.<\/p>\n
SHE is not responsible for hypothetical damages that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by reasons beyond SHE’s control; delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Centre, in the Internet system or in other electronic systems, as well as damage that may be caused by third parties through illegitimate intromissions beyond the control of SHE . Nevertheless, the user must be aware that security measures on the Internet are not impregnable.<\/p>\n
Links to other websites<\/p>\n
The website http:\/\/www.seahorse-experiences.com may contain links to other websites. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of that website, and SHE shall not be held responsible for its privacy policy.<\/p>\n
How do we use cookies?<\/p>\n
SHE’s website and social networks use cookies in order to optimise and personalise your browsing experience. Cookies are physical information files that are stored in the user’s own terminal, the information collected through cookies is used to facilitate the user’s browsing of the portal and to optimise the browsing experience. The data collected through cookies may be shared with the creators of the same, but in no case will the information obtained by the same be associated with personal data or data that can identify the user.<\/p>\n
However, if you do not want cookies to be installed on your hard drive, you can configure your browser to prevent the installation of these files. For more information see our Cookie Policy http:\/\/www.seahorse-experiences.com<\/p>\n
Can the privacy policy be changed?<\/p>\n
This privacy policy is subject to change. We encourage you to review this privacy policy from time to time.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.19.5″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” positioning=”fixed” position_origin_f=”bottom_center” z_index=”9999″ custom_padding=”0px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.5″ _module_preset=”default” background_color=”#ffbf00″ width=”10%” width_tablet=”50%” width_phone=”100%” width_last_edited=”on|tablet” module_alignment=”center” height=”6vh” custom_padding=”26px|||||” border_radii=”off|5px|5px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_text_color=”#111111″ text_font_size=”17px” text_orientation=”center” link_option_url=”https:\/\/seahorse-experiences.com\/reservas\/en\/” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
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PRIVACY POLICYAt SEAHORSE EXPERIENCES (hereinafter SHE) we work to offer you the best possible experience with our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about it. Therefore, and for the purposes of the provisions of REGULATION […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
En SEAHORSE EXPERIENCES (en adelante SHE)\u00a0trabajamos para ofrecerte a trav\u00e9s de nuestros productos y servicios la mejor experiencia posible. En algunos casos, es necesario recabar informaci\u00f3n para conseguirlo. Nos importa tu privacidad y creemos que debemos ser transparentes al respecto.<\/p>
Por ello, y a efectos de lo previsto en el REGLAMENTO (UE) 2016\/679 DEL PARLAMENTO EUROPEO Y DEL CONSEJO de 27 de abril de 2016 (en adelante, \u201cRGPD\u201d) relativo a la protecci\u00f3n de las personas f\u00edsicas en lo que respecta al tratamiento de datos personales y a la libre circulaci\u00f3n de estos datos, y la LEY 34\/2002, de 11 de julio, de Servicios de la Sociedad de la informaci\u00f3n y de comercio electr\u00f3nico (en adelante, \u201cLSSI\u201d), SHE informa al usuario que, como responsable del tratamiento, incorporar\u00e1 los datos de car\u00e1cter personal facilitados por los usuarios en un fichero automatizado.<\/p>
Nuestro compromiso empieza por explicarte lo siguiente:<\/p>
Si deseas obtener m\u00e1s informaci\u00f3n sobre el tratamiento de tus datos, consulta los distintos apartados de la pol\u00edtica de privacidad que se detallan a continuaci\u00f3n<\/p>
\u00bfQui\u00e9n\u00a0 es\u00a0\u00a0 el\u00a0\u00a0 responsable\u00a0\u00a0 del\u00a0\u00a0 tratamiento\u00a0\u00a0\u00a0 de\u00a0\u00a0 sus\u00a0\u00a0 datos personales?<\/p>
Identidad: SEAHORSE EXPERIENCES, S.L.<\/p>
Domicilio social: CARRER GESSAMI, 14-A, 07008, PALMA<\/p>
C.I.F. n\u00ba: B72717929<\/p>
Email: captain@seahorse-experiences.com<\/a><\/p> SHE ha designado un Delegado de Protecci\u00f3n de Datos o una persona de contacto interna dentro de su organizaci\u00f3n. Si deseas hacer una consulta en relaci\u00f3n al tratamiento de tus datos personales, puedes ponerte en contacto con \u00e9l mediante el correo\u00a0captain@seahorse-experiences.com<\/a><\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00bfQu\u00e9 datos personales recopilamos?<\/p> En algunos casos, es obligatoria la cumplimentaci\u00f3n del formulario de registro para acceder y disfrutar de determinados servicios ofrecidos en la web; asimismo, no facilitar los datos personales solicitados o el no aceptar la presente pol\u00edtica de protecci\u00f3n de datos supone la imposibilidad de suscribirse, registrarse o participar en cualquiera de las promociones en las que se soliciten datos car\u00e1cter personal.<\/p> \u00bfPor qu\u00e9 y para qu\u00e9 tratamos tus datos?<\/p> En SHE\u00a0tratamos la informaci\u00f3n que nos facilitan las personas interesadas con las siguientes finalidades:<\/p> En algunos casos ser\u00e1 necesario facilitar informaci\u00f3n a las Autoridades o terceras empresas por motivos de auditor\u00eda, as\u00ed como manejar datos personales de facturas, contratos y documentos para responder a reclamaciones de clientes o de las Administraciones P\u00fablicas<\/p> Informamos que los datos personales que se obtengan como consecuencia de tu registro como usuario formar\u00e1n parte del Registro de Actividades y operaciones de Tratamiento (RAT), que se actualizar\u00e1 peri\u00f3dicamente de acuerdo con lo establecido en el RGPD.<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00a0<\/p> \u00bfCu\u00e1l es la legitimaci\u00f3n para el tratamiento de tus datos?<\/p> El tratamiento de tus datos puede fundamentarse en las siguientes bases legales:<\/p> \u00bfCu\u00e1nto tiempo conservamos tus datos?<\/p> El tratamiento de los datos con las finalidades descritas se mantendr\u00e1 durante el tiempo necesario para cumplir con la finalidad de su recogida (por ejemplo, mientras dure la relaci\u00f3n comercial), as\u00ed como para el cumplimiento de las obligaciones legales que se deriven del tratamiento de los datos.<\/p> \u00bfA qu\u00e9 destinatarios se comunican tus datos?<\/p> En algunos casos, solo cuando sea necesario, SHE proporcionar\u00e1 datos de los usuarios a terceros. Sin embargo, nunca se vender\u00e1n los datos a terceros. Los proveedores de servicios externos (por ejemplo, proveedores de pago o empresas de reparto) con los que SHE trabaje pueden usar los datos para proporcionar los servicios correspondientes, sin embargo no usar\u00e1n dicha informaci\u00f3n para fines propios o para cesi\u00f3n a terceros.<\/p> SHE procura garantizar la seguridad de los datos personales cuando se env\u00edan fuera de la empresa y se asegura que los terceros proveedores de servicio respetan la confidencialidad y cuentan con las medidas adecuadas para proteger los datos personales. Dichos terceros tienen la obligaci\u00f3n de garantizar que la informaci\u00f3n se trata conforme con la normativa de privacidad de datos.<\/p> En algunos casos, la ley puede exigir que se revelen datos personales a organismos p\u00fablicos u otras partes, solo se revelar\u00e1 lo estrictamente necesario para el cumplimiento de dichas obligaciones legales.<\/p> Los datos personales obtenidos tambi\u00e9n podr\u00e1n ser compartidos con otras empresas del grupo.<\/p> \u00bfD\u00f3nde se almacenan tus datos?<\/p> Con car\u00e1cter general, los datos se almacenan dentro de la UE. Los datos que se env\u00eden a terceros que no pertenezcan a la UE, nos aseguraremos que ofrezcan un nivel de protecci\u00f3n suficiente, ya sea porque cuentan con Normas Corporativas Vinculantes (BCR) o porque se hayan adherido al \u201cPrivacy Shield\u201d.<\/p> \u00bfQu\u00e9 derechos te asisten y c\u00f3mo puedes ejercerlos?<\/p> Puedes dirigir tus comunicaciones y ejercitar tus derechos mediante una petici\u00f3n en el siguiente correo electr\u00f3nico:\u00a0captain@seahorse-experiences.com<\/a><\/p> \u00a0<\/p> En virtud de lo que establece el RGPD puedes solicitar:<\/p> En algunos casos, se podr\u00e1 rechazar la solicitud si solicitas que se eliminen datos necesarios para el cumplimiento de obligaciones legales.<\/p> Asimismo, si tienes alguna queja sobre el tratamiento de los datos puedes presentar una reclamaci\u00f3n a la autoridad de protecci\u00f3n de datos.<\/p> \u00bfQui\u00e9n es el responsable de la exactitud y veracidad de los datos facilitados?<\/p> El usuario es el \u00fanico responsable de la veracidad y correcci\u00f3n de los datos incluidos, exonerando a SHE de cualquier responsabilidad al respecto. Los usuarios garantizan y responden, en cualquier caso, de la exactitud, vigencia y autenticidad de los datos personales facilitados, y se comprometen a mantenerlos debidamente actualizados. El usuario acepta proporcionar informaci\u00f3n completa y correcta en el formulario de registro o suscripci\u00f3n. SHE se reserva el derecho de finalizar los servicios contratados que se hubiera celebrado con los usuarios, en caso que los datos que haya facilitado sean falsos, incompletos, inexactos o no est\u00e9n actualizados.<\/p> SHE no responde de la veracidad de las informaciones que no sean de elaboraci\u00f3n propia y de las que se indique otra fuente, por lo que tampoco asume responsabilidad alguna en cuanto a hipot\u00e9ticos perjuicios que pudieran originarse por el uso de dicha informaci\u00f3n.<\/p> SHE se reserva el derecho a actualizar, modificar o eliminar la informaci\u00f3n contenida en sus p\u00e1ginas web pudiendo incluso limitar o no permitir el acceso a dicha informaci\u00f3n. Se exonera a\u00a0SHE de responsabilidad ante cualquier da\u00f1o o perjuicio que pudiera sufrir el usuario como consecuencia de errores, defectos u omisiones, en la informaci\u00f3n facilitada por\u00a0SHE siempre que proceda de fuentes ajenas a la misma.<\/p> Asimismo, el usuario certifica que es mayor de 14 a\u00f1os y que posee la capacidad legal necesaria para la prestaci\u00f3n del consentimiento en cuanto al tratamiento de sus datos de car\u00e1cter personal.<\/p> \u00bfC\u00f3mo tratamos los datos personales de los menores de edad?<\/p> En principio nuestros servicios no van dirigidos espec\u00edficamente a menos de edad. Sin embargo, en el supuesto de que alguno de ellos se dirija a menores de catorce a\u00f1os, de conformidad con el art\u00edculo 8 del RGPD y el art\u00edculo 7 de la LO3\/2018, \u00a0de \u00a05 \u00a0de \u00a0diciembre (LOPDGDD), SHE \u00a0exigir\u00e1 \u00a0el \u00a0consentimiento \u00a0v\u00e1lido, \u00a0libre, \u00a0inequ\u00edvoco, espec\u00edfico e informado de sus tutores legales para tratar los datos personales de los menores. En este caso, se exigir\u00e1 el DNI u otra forma de identificaci\u00f3n de quien preste el consentimiento.<\/p> En el caso de mayores de catorce a\u00f1os podr\u00e1 procederse al tratamiento de los datos con el consentimiento del usuario, exceptuando aquellos casos en los que la Ley exija la asistencia de los titulares de la patria potestad o tutela.<\/p> \u00bfQu\u00e9 medidas de seguridad aplicamos para proteger tus datos personales?<\/p> SHE ha adoptado los niveles de seguridad de protecci\u00f3n de los Datos Personales legalmente requeridos, y procura instalar aquellos otros medios y medidas t\u00e9cnicas adicionales a su alcance para evitar la p\u00e9rdida, mal uso, alteraci\u00f3n, acceso no autorizado y robo de los Datos Personales facilitados a SHE.<\/p> SHE no es responsable de hipot\u00e9ticos da\u00f1os o perjuicios que se pudieran derivar de interferencias, omisiones, interrupciones, virus inform\u00e1ticos, aver\u00edas telef\u00f3nicas o desconexiones en el funcionamiento operativo de este sistema electr\u00f3nico, motivadas por causas ajenas a SHE ; de retrasos o bloqueos en el uso del presente sistema electr\u00f3nico causados por deficiencias o sobrecargas de l\u00edneas telef\u00f3nicas o sobrecargas en el Centro de Procesos de Datos, en el sistema de Internet o en otros sistemas electr\u00f3nicos, as\u00ed como de da\u00f1os que puedan ser causados por terceras personas mediante intromisiones ileg\u00edtimas fuera del control de SHE . Ello no obstante, el usuario debe ser consciente de que las medidas de seguridad en Internet no son inexpugnables.<\/p> Enlaces a otros sitios web<\/p>